Refund policy

Shopping in a physical store

We don't accept refunds for purchases made in physical stores, but you can exchange your item for another or request a coupon to use whenever you want.

Web purchases

You have 15 days from receiving your order to request an exchange, a refund, or a coupon that you can use later in our online or physical stores.

For us to accept your return, the item must be unused and sent in its original packaging . Conditions may vary depending on the reason for your return.

Size changes

We know that sometimes getting the ring size right isn't easy. That's why we've provided a guide to measuring yourself correctly here .

If you've made a mistake, don't worry: just email us with your desired size and we'll tell you how to proceed. Just keep in mind that you'll be responsible for shipping and return costs . We won't send the new ring until we receive the old one.

Defective or incorrect item

We review every order very carefully, but if you still receive something defective or incorrect, we will take care of everything .

You can return it free of charge, and we'll send you the correct product as soon as possible. We just ask that you use the original packaging. Write to us at hola@rocio-studio.com with the details and some photos, and we'll get back to you with the next steps as soon as possible.

Other reasons

If you want to return your order for any other reason, no problem. You'll just have to cover the return shipping costs . Write to us at hola@rocio-studio.com and we'll explain how to do it.

Please note that returns must be sent to the following address: C/ de les Danses, 4, bajo 3 (46001) Valencia (Spain)